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For stock orders, based on our storage quantity, delivery time would be different. Please contact us for further processing. After order receipt, it will take time on order picking, packaging, custom clearance document preparation and shipment arrangement.
For customized orders, it may take about 30-35 days on production after deposit receipt. If your delivery time is over a holiday, additional days will be requested for delivery. Inclement weather would also have effect on delivery days. All customized orders delivery times would be subject to our final confirmation.
Shipping and handling charges are not included in our online prices. When you register in our website, you can automatically get estimated shipping calculation before payment procedure by choosing the specific shipping address.
After order receipt and production, we will negotiate very competitive transportation cost for you, and shipping freight will be subject to our final confirmation, depending on order volume, size and shipping distance.
Carrier selection depends most on package size and weight. For bath amenities products, for example, shampoos and soaps, each carton weight is less than 12KG and 0.1CMB. For towels and bedding sets, usually they would be packed in vacuum bag or box, with less than 40KG per pack. And other large size products like lobby and room service equipment, the housekeeping cart and luggage truck, can be packed into wooden-frame carton to keep products safe during transport.
Depends on order volume, size and shipping distance, shipping way can be affected automatically. Small packages can be arranged by courier service, and for order volume larger than 0.1 cbm and less than 1 cbm, we recommend air shipping way. Sea way shipping is a priorty solution for order volume over 1 cbm with sufficient time for customers to handle.
As shipping method is based on the size and weight of the merchandise, the number of boxes, and the distance of shipment, there will be different shipping ways for option. For volume size and weight over 1 cbm, and customer has sufficient time and enough supplies in stock, we suggest sea shipping for choice. Except for delivery to base port, we can also be helpful to offer custom clearance service and door to door delivery service.
For order shipment volume size and weight is larger than 0.1 cbm and less than 1 cbm, it is more economical to be shipped out by air. We choose the most competitive logistics service providers to save customer's cost. Meanwhile, door to door delivery service can be provided upon requested.
For small package order, DHL, UPS, FEDEX, USPS and HK POST are best options for shipment arrangement. Depending on distance of shipment, we would compare with different couriers and select the best solution for customers to help save cost.
Shipping time is based on commercial address and the distance of the shipment. For sea shipment, it usually takes about 7-10 days for Asia line, and 2-3 weeks to European, American, Australian main base port. More than 3-4 weeks is requested to be sent to Africa, South American base port. For inland point cities, it will take 2-3 more weeks when goods arrived to base port, and about one more week for custom clearance processing. Please place orders with sufficient time on handling of shipment.
Shipping rates posted online and final shipping charges reflect commercial address rates, residential address is unacceptable as we are primarily business to business.
During transportation, we will arrange a full set of documents for your custom clearance when orders delivered. Depending on trade terms, we provide different documents to assist you to clear import custom. Generally, commercial invoice and packing list are basic documents, and as per customer's request, Certificate of Origin can be applied for clients. By sea shipment, the bill of lading would be also provided to assist you on custom clearance.
All products purchased from us conform to ANSI/ASQ Z1.4 standard to provide inspection plans, procedures and acceptance levels, with switching rules on a continuing stream of lots for Acceptance Quality Limit (AQL). Each order will be inspected before shipment. Customer can arrange third-party testing agent to inspect products before shipping out. Additional inspection fee will be requested. Meanwhile, lab testing is also available. Additional fee is required. After inspection and shipment, any damage, wearout or shortage during transportation is not responsible by us.
After departure, a delivery notice will be issued to customers, updating the departure date and estimated arrival date by email to remind customers to arrange import custom clearance and taking delivery of goods.
When a shipment arrives, all shipments must be inspected upon delivery. Examine each carton for goods condition carefully. If you find any damage or discrepancies, please contact insurance company and shipping company directly to file a claim with the insurance documents.
For bath toiletries products, it should be stored in cool and dry place; and towels and bedding sets, please store them in cool, dry and moisture-proof places. We will not take any responsibility for any damage, wearout or breakage caused by the negligent actions or rough handling.